Aruba Terms & Conditions

Booking an Appointment

Appointments can be made in salon via phone, Instagram & Facebook message, all messages are generally answered within salon opening hours. When you are offered an appointment, please confirm this date/time is suitable for you as soon as possible. If no confirmation is received, the date will still be available to someone else. Please do not assume that an offered appointment is a confirmed booking.

​To ensure you get the appointment day and time you need, we highly recommend you book in advance. Bookings are taking many weeks ahead for busy periods like Valentines & especially Christmas (Our Christmas book opens end of August) 

We have a waiting list during busy periods, if your requested day/time is unavailable you can ask to be put on our cancellation list

Monday –  9am-7pm

Tuesday – 9am-5pm

Wednesday – 9am-7pm

Thursday – 9am-7pm

Friday –  9am-5pm

Saturday –  9am-1pm

​Treatment times

Treatment times can vary because every client is different and treatments vary with individual requirements.

We will happily quote an approximate treatment time for you, but please bear in mind that this will not be a precise time.

​Booking Fee

We reserve the right to request a booking fee to hold our booking times, this booking fee will come off your treatment price on the day but is non refundable or transferable should you cancel your booking within 24hrs or do not show to your booking 

Failure to pay your booking fee will release your appointment on our system 

Cancellations

If you are unable to attend your appointment and need to cancel please give us at least 24 hours notice. Our booking times are precious to us, it is how we run and we could offer this booking to another client

We can be contacted by phone during opening hours , with email, Instagram & Facebook messenger can be sent 24hours

We reserve the right to charge 50% of the full treatment price for missed appointments and cancellations with less than 24 hours notice.

Repeated cancellations may result in Full payment being requested to secure your next booking.

Missing an appointment without any attempt to contact us may result in refusal to book further appointments as it is flagged on our booking system 

Booking system Text Reminder Service

We have a text reminder service, at very busy times not every entry is input, therefore please make a note of your booking when you make it, as it is up to you the client to remember your booking not down to us to remind you 

Treatment Changes

If you no longer require a certain treatment that you have booked in for but are still attending your booking for other booked treatments, we ask please be courteous and let us know as soon as possible beforehand as this will free up our treatment time 

Lateness

Appointments are automatically cancelled if you haven’t arrived by 15minutes past your expected arrival time.

You will be charged 50% of the treatment cost that you were booked in for and this must be paid before another booking can be given.

We would not go ahead with late arrivals as this has a knock on effect for our next client booking 

Confidentiality 

As a professional, qualified and insured Salon, we require Client Consultation Forms be completed before certain  treatments. These forms maintain a continuous record of information about relevant aspects of health and the treatments that have been provided.

These consultation forms are a fundamental part of good professional practice and are essential for effective client care. These consultation forms are also legal evidence, so it is very important that all relevant information be given and any changes please let us know so these can be updated.

Any information kept on your Client Consultation Forms is treated with the utmost confidentiality and security.

Aruba do not share any of your personal information with any third party organizations and abide by the principles of UK data protection legislation.

​Contra-indications

At every appointment we evaluate each client to see if the treatment they want is suitable and safe for them.

We continually care for your skin or nails during the treatment time.

We reserve the right to decline a treatment if we think it is unsuitable or unsafe for the client, Health & Safety is paramount at Aruba 

Thinking of our Therapists & our guests health we have the right to refuse treatment if the client is showing symptoms of being unwell, contagious flu, cold or bug (coughs & sneezes cause diseases)

There are many treatments on our menu that require a minimum age of 16years plus where treatments can be performed on under 16years a parental/guardian signature can be required 

Salon cancellation 

In the unlikely event your Therapist is unwell we will do our upmost to accommodate by moving your booking to our first available therapist the same day, if we are fully booked we will then contact you at our earliest convenience to reschedule your booking

Prices

We reserve the right to change pricing to our treatments and will be updated accordingly on our website

Payment

We accept Cash, debit/credit card and date valid Gift Vouchers, Vouchers past their date are not valid on our payment system  

Refunds

We offer a no refund policy for services provided

It is very important that the client discusses any issues they notice at the appointment time, your therapist, lash tech and nail tech will always ask that you are happy before you leave the salon 

In the event that the client encounters a problem after leaving the salon the client needs to return in person or send a photo as soon as possible so we can inspect the work.

If there is an issue due to a fault with the product or application, we will make every effort to rectify it at the soonest possible booking 

​Aftercare

Aftercare is essential. 

Not following aftercare as advised from your therapist, is likely to affect the longevity of your treatment and may affect further treatments

If you have any further questions you can always ask at your booking or message us for advice, we are here to help you

​Children

Please do not bring children with you to your booked appointments as this is against Salon Health & Safety rules and our Insurance Policy whilst your having a treatment, it would be unfair on your Therapist who is trying to concentrate on your treatment and can be uncomfortable for other clients having their treatment time 

Guests

Some clients may want or need a partner/friend to attend the appointment with them. Partners/friends are not allowed in the salon treatment rooms during a treatment time, they can wait in the reception area if there’s seating available 

​Client Loyalty Card

At Aruba we offer a loyalty card.

You can request your card at reception, this is stamped per visit, we cannot keep them in Salon for you, it is your responsibility to bring your loyalty card to your appointment for signing 

​Vouchers

Vouchers are valid for 6 months from date of purchase.

Vouchers are available for specific treatments or money amount can be purchased in salon, via our website or over the phone

The treatment will always be honoured as long as the voucher has not expired.

Vouchers for specific treatments can be used when a special offer is running if the client wishes to use them at that point – but the money difference cannot be refunded.

Vouchers cannot be refunded or exchanged for cash.

If the cost of your visit is for a higher amount than the value of the voucher, the difference can be made up with cash or debit/credit card payment.

If the cost of the treatment is for a lower amount than the value of the voucher, no cash change can be given – but the remaining value will be recorded on clients  voucher and can be redeemed at a future appointment.

This remaining amount must be used before the voucher date has expired

We advise to book ahead in plenty of time to use your valid voucher